Question 1

Will my site be secure?

Accepted Answer

Security is a priority. We build in security measures from day one, including SSL certificates, admin security, and security plugins.

Question 2

Can you integrate an online store into my site?

Accepted Answer

Yes — we can build custom e-commerce functionality using WooCommerce, the go-to e-commerce solution for WordPress.

Question 3

How can I measure my site’s performance?

Accepted Answer

We integrate Google Analytics so you can track and analyze your site’s traffic in detail.

Question 4

How does the website creation process start?

Accepted Answer

It all starts with collecting initial information (through our Web Project Planner). This ensures the project meets your expectations and business goals. For more details, check out our article: Complete Guide for a Successful Website Redesign: Key Steps and Expert Tips.

Question 5

How can I protect my website against malicious attacks and intrusion attempts?

Accepted Answer

Our solution includes a next-generation Web Application Firewall (WAF) for proactive protection against hackers and bots. 
This dynamic shield uses real-time threat data to block emerging attacks immediately, such as brute-force intrusions, malicious code injections, vulnerability scans, and other hostile tactics.
With continuous monitoring of global cyber threats, your platform stays protected even from newly discovered exploits. This keeps your data integrity and overall online security intact.

Question 6

How can I reach you if there’s a problem?

Accepted Answer

By email at urgence@anniebergeron.com. Our team responds during business hours. Performance Pro clients receive priority support.

Question 7

What happens after launch?

Accepted Answer

We offer WordPress maintenance packages to keep your site up to date, secure, and performing well.

Question 8

Do you offer hosting and domain names?

Accepted Answer

No, but we can guide you in choosing and purchasing them. Some packages include hosting management.

Question 9

Do your packages include content additions?

Accepted Answer

The Performance Pro plan includes 5 hours of technical support per year, which can cover content adjustments. For regular content additions, we recommend discussing it during the quote.

Question 10

How often should I back up my website?

Accepted Answer

Ideally everyday. Our packages include daily automatic backups stored off-site. In the event of a problem, we can restore your site to its state from less than 24 hours ago.

Question 11

Can I update my site myself after launch?

Accepted Answer

Yes. WordPress is built for that. (on demand) We can include simple tools for managing your content independently. In-depth training available at $99/hr.

Question 12

Why do plugins need regular updates?

Accepted Answer

Plugins are developed by third parties and regularly contain security vulnerabilities. Updates fix them. An outdated plugin is one of the most common entry points for cyberattacks on WordPress.

Question 13

Will my site be mobile-friendly?

Accepted Answer

Yes, all our sites are responsive by default.

Question 14

Will my site be SEO optimized?

Accepted Answer

We build in the SEO basics on every site: URL structure, titles, meta descriptions, markup. Advanced SEO (content, keywords, positioning) is a long-term effort beyond the build.

Question 15

How long does it take to build a WordPress website?

Accepted Answer

A business website typically takes 4 to 6 weeks. An online store takes 6 to 10 weeks. More complex projects are planned based on scope. We provide a detailed timeline with every proposal.

Question 16

Does my hosting provider handle updates?

Accepted Answer

Most hosting providers manage server infrastructure, but not WordPress or plugin updates. That responsibility falls to the site owner or a specialized WordPress expert.

Question 17

I already have a website, but I’d like to rebuild it with WordPress. Is that possible?

Accepted Answer

Yes, absolutely! No matter what platform or technology your current site uses, I can help you rebuild it on WordPress. We can modernize the design, add the features you need, and make it easier for you to manage. I’ll also handle migrating your existing content. To get started, I invite you to fill out my Web Project Planner  — this helps me fully understand your needs before we move forward together!

Question 18

Can WordPress updates cause problems on my site?

Accepted Answer

Major updates can sometimes create conflicts with certain themes or plugins. That's why we don't update blindly. We check compatibility and fix anything that breaks — before you notice.

Question 19

Can you redesign my existing WordPress site?

Accepted Answer

Yes. We analyze your current site, identify what works and what needs to change, and propose a redesign that preserves your existing content and SEO.

Question 20

How much does a WordPress website cost in Sherbrooke?

Accepted Answer

Our WordPress projects start at $6,500 for a professional business website. Online stores with WooCommerce start at $9,500. For complex projects with custom integrations, our enterprise solutions start at $15,000. Every project is tailored to your specific needs.

Question 21

How long will it take to build my website?

Accepted Answer

Between 4 and 12 weeks depending on complexity. A simple showcase site can be delivered in 4 to 6 weeks. We invite you to read our article: Complete Guide for a Successful Website Redesign: Key Steps and Expert Tips.

Question 22

Do you offer WordPress maintenance in Sherbrooke?

Accepted Answer

Yes, we offer maintenance plans starting at $1,200/year. This includes security updates, automatic backups, and technical support.

Question 23

How much does WordPress maintenance cost in Quebec?

Accepted Answer

Our packages start at $1,200/year per site. This includes updates, daily backups, monitoring, and cyberattack protection.

Question 24

How Much Does a Website Cost?

Accepted Answer

The cost can vary depending on your specific needs. We’ll provide you with a custom quote after discussing your requirements and goals. Read more in our article: How to Estimate the Budget for Your Next Website.   
Our sites start at $6,500 for a basic showcase site. A WooCommerce store starts at $9,500, and complex projects at $15,000. The final price depends on the number of pages, features, and integrations required.

Question 25

What exactly is WordPress maintenance?

Accepted Answer

WordPress maintenance includes core, theme, and plugin updates, automatic backups, security monitoring, and uptime monitoring. It's what keeps your site functional, secure, and up to date without you having to think about it.

Question 26

Can I rely on my web host to manage WordPress updates?

Accepted Answer

Web hosts’ policies on automatic WordPress updates vary greatly. Some hosting services include regular WordPress updates, while others leave this responsibility entirely to site owners. It’s essential to check with your current host about how they handle WordPress version management. Read their documentation or contact their support team to understand their exact update processes. Based on their answer, you’ll know whether they handle this critical task for your site’s security or if you’ll need to manage it manually.

Question 27

Do I own the final deliverables?

Accepted Answer

Yes. Once the project is delivered, you own all rights to the final designs. You’re free to use them however you wish.

Question 28

What types of projects do you not accept?

Accepted Answer

We don’t take on projects that involve illegal or discriminatory content, or projects completely outside our expertise (like heavy non-web development, on-site video production/shooting, or advanced 3D creation).

Question 29

What’s the difference between the monthly plan and the hourly bank?

Accepted Answer

Monthly Plan (for ongoing requests): Perfect for regular needs (recurring visuals, small monthly requests). It’s ideal if you feel you need a designer on your team but don’t have the time to hire and train one. 
Hourly Bank (3–5 requests per year): Ideal for occasional or more complex needs. The bank stays valid as long as you have time left.

Question 30

What if I don’t like the design?

Accepted Answer

If the final result doesn’t meet your expectations, we’ll discuss it together and make the necessary adjustments.

Question 31

Which software do you use?

Accepted Answer

We work with the Adobe Creative Suite and Figma.

Question 32

Does the monthly plan include large projects like a full logo or website mockup?

Accepted Answer

Very large projects (full logo, complete visual identity, website mockup) are not included in the basic monthly plan. However, they can be done for an additional fee or through a dedicated hourly bank.

Question 33

When will I receive my design?

Accepted Answer

The average turnaround is 24–48 hours, depending on the complexity of the request and our current workload. For larger projects, delivery may take longer, but you’ll always get a clear time estimate upfront.

Question 34

The file isn’t the right size, or I need additional versions — what should I do?

Accepted Answer

No problem! Just email us with the desired dimensions or tell us where you plan to use the visual, and we’ll take care of the rest.

Question 35

What is a WordPress Expert?

Accepted Answer

A professional specializing in creating, optimizing, and maintaining WordPress sites to guarantee performance and security.

Question 36

Do You Offer a Free Audit?

Accepted Answer

Yes — a free initial audit is offered to give you a clear improvement plan.
Book your free WordPress audit →

Question 37

What Are Your Timelines?

Accepted Answer

Every project is unique. After analyzing your needs, I’ll provide you with a detailed timeline. On average, plan for 4–8 weeks for a complete project. See our guide: Complete Guide for a Successful Website Redesign: Key Steps and Expert Tips.

Question 38

Do You Provide Maintenance After Development?

Accepted Answer

Yes —  I offer maintenance plans to keep your site performing and secure. This includes regular updates, backups, security monitoring, and technical support. You can focus on your business while I take care of the technical aspects.

Question 39

Do Your Maintenance Plans Include Adding New Content?

Accepted Answer

It depends on the plan you choose. If you want us to regularly add new content for you, we recommend subscribing to at least our Performance Pro plan. If you’d rather request this service occasionally, we can handle that too — but please note that it will be billed at our hourly rate.   
Our standard plan mainly focuses on basic technical maintenance (updates, backups, monitoring, etc.).
Please tell us exactly what you need  in terms of content creation when requesting a quote — we’ll recommend the best solution, with or without this service, depending on the package.

Question 40

Do you work on-site in Sherbrooke?

Accepted Answer

Most of our projects are done remotely via video calls, which keeps things efficient and cost-effective. For larger projects, we're happy to meet in person in Sherbrooke or anywhere in the Eastern Townships.

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Communication Jean-Malo

Since 2017

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Communication Jean-Malo

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